• 
• Terms and Conditions

Terms and Conditions

Supply of services, products or goods
You are referred to our Terms & Conditions of Sale as herein stated. All orders taken by us are subject to these Terms & Conditions you should not place any order or any further order, or enter into any supply contract with us unless and until you have read and understood our Terms & Conditions which will bind you in any business undertaken with us. You are deemed to accept our Terms & Conditions on taking delivery of the goods ordered. All orders, howsoever placed, including, but not limited to by POST or FAX on Company letterhead or note paper, by email from a Company or organisation, or by Credit/Debit cards by telephone or other method, will be legally binding on the Company, organisation or individual by whom they have, in the sole view of the Company, been place, and as such will be subject to these Terms & Conditions.

In the event that you do not accept or wish to accept our Terms & Conditions, then all goods must be returned to us unopened as received and unused, with full original packaging and instructions, carriage paid, fully insured, within seven working days from the date of receipt of the goods, without prejudice, however, to our rights against you for any resultant breach of contract. Any goods not returned within that period, for whatever reason, are deemed accepted by you in accordance with our Terms and Conditions by which you will be fully bound.

Ordering
Orders may be placed using credit or debit cards and will be accepted by telephoning Extera during business hours 08:30 to 17:30 or by secure online ordering at this website. Any special instructions such as delivery, colour, quantity and product required together with the date and place of delivery must be provided at time of order by the customer. We also accept orders from account customers in writing (i.e. Purchase Order).

Price
The prices on this website are correct at the time of publication and are exclusive of VAT; prices are subject to change without notice. All prices listed are subject to VAT at the rate prevailing.

Disclaimer - Prices
While we will endeavour to make the specifications and pricing in this catalogue as current and accurate as possible, we can in no way be held responsible for any errors or omissions, or changes to specification or price which may occur, howsoever caused.

Variation to Terms and Conditions
All goods supplied by us to you are supplied with the express understanding that they are supplied in accordance with our Terms & Conditions of Sale as set out herein. No variation or attempted variation of these Terms & Conditions made by the customer in any purchase order given by you to us, or otherwise shall be accepted by the Company unless such variations are accepted in writing and signed by a Director of the Company. Any alteration to Terms & Conditions to accommodate individual ordering, accounting or company procedures are subject to approval in writing and signed by a Director of the Company.

Guarantee
All products come with the manufacturer guarantee set out by the manufacturer's terms and conditions of such a warranty against product failure under normal usage and excludes damage caused by the user/purchaser of any products. The guarantee is 12 months unless stated otherwise at time of order, or by manufacturer warranty information at time of sale.
Manufacturer's warranties
We will honour all manufacturers' warranties.

Carriage and Charges
Delivery is within the UK. We reserve the right to alter carriage charges at any time. The time for delivery of the goods is not of the essence. The agreed dates for delivery are estimates only and a failure by the Company to comply with them shall not be a breach of these Conditions.

Disclaimer - Delivery
While we will endeavour to make delivery times as indicated within this web site we are in no way responsible for deliveries taking longer than indicated and all days indicated on this web site are 'working days' being Monday to Friday (excluding Bank Holidays). Delivery specifications and pricing are as current and accurate as possible; we are in no way to be held responsible for any errors or omissions, or changes to delivery or price which may occur, howsoever caused. Refunds to delivery charges are solely at the companies discretion and where required will be on a 'case by case' basis.

Delivery discrepancies
All discrepancies with deliveries of goods must be made within 5 days of receipt of the goods, this includes goods not received.

Returns
We operate a no quibble returns policy; Goods ordered in error or unwanted goods (sale or return/your cooling off period) may be returned to us within 7 working days of receipt (the cooling off period). The customer will bear the cost of the returns including insurance as applicable. All returns are subject to our authorised returns procedure which is deemed to form part of our Terms & Conditions. If you need to return goods please contact us and we will provide you with a returns number and the details for you to return the goods. The equipment should be returned to us (or we may arrange collection for certain items) in the same condition it was received, with the returns number clearly stated on the packaging along with the complete original packaging enclosed (please take care not to damage/mark original packaging when returning to us, this is your duty of care)
For warranty or faults you must have complied with conditions set out by the manufacturer, we may direct you to the manufacturer warranty process where relevant. If the fault occurs within the first 7 working days we will replace the goods at our cost for new, we will also arrange collection at our cost.

The following products are excluded from the no quibble returns policy:
Avaya Licenses

Goods supplied in error
If we supply a product in error, we will arrange for the collection of the goods at our cost.

Refunds - goods
Before any credit or refund is made, all goods must be back in our possession; we may advance replace items at our discretion on a case by case basis.

Credit terms
Unless otherwise agreed in writing, credit account customers will receive 30 days payment terms from the date of invoice. Such payment is to be received by the company no later than 30 days from the date of invoice. Under no circumstances will goods be dispatched to any company with an overdue account unless otherwise agreed in writing by the company director. Interest will be charged on all overdue balances at the rate of 2.5% per month, compounded monthly, until the date payment is received in full. All costs, charges and expenses incurred by the company in recovering any debt shall be paid by you (the customer) on a full indemnity basis. Should payment not be made within 30 days, Extera Limited will be entitled to charge (in addition to interest and any legal costs ordered by the court, and without prejudice to any other rights or remedies available to Extera Limited) the sum of £50 plus VAT, or 10% of the total debt, whichever is the greater, by way of liquidated damages and as a contribution to the administrative costs incurred, together with such other sums as may reasonably be incurred by the Company in taking steps to secure payment. The Customer shall at no time be entitled to set off any amount against any sums due to the Company which shall be paid in full without deduction. Under no circumstances shall payment be withheld pending receipt of a statement. Credit card terms are payment at time of order.

Consumer Credit Act
Where any finance is offered via manufacturer promotions or licenced 3rd party credit companies these transactions are offered only to other businesses or customers which are limited companies and/or PLCs - and not consumers, sole traders or partnerships of two or three partners. Extera Limited only introduce finance companies and provide no direct finance facitilites or advice. Any terms and conditions related to such agreements are between the customer and the finance provider directly.

Title to Goods
Extera Limited shall remain the owner of all goods or products supplied to the customer until such time payment has been received in full from the customer/purchaser. The goods shall remain the property of Extera Limited and the buyer/customer shall store them so that they are readily identifiable as Extera's goods, until such time as payment for them and for all other goods agreed to be sold by the company has been received in full. Where ownership of any goods remains vested in the Company the Company shall be entitled to repossess any goods supplied at any time. Extera Limited may for the purpose of recovering its goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same. It is the sole responsibility of the purchaser to ensure that all goods received from the Company are fully insured against any eventuality including, but not limited to, fire, theft, flooding, etc., until such time ownership of said goods has passed to the purchaser. Should goods become damaged in any way after they have been received by the purchaser, the purchaser will be liable to pay to the Company the full purchase price of the goods.

Provision of Services
Where services are provided (telephone / internet access and leased lines) they will be subject to a minimum term. Early termination of the contract will typically require full payment of the minimum term. Unless specifically specified services are to be supplied to the installation address for the duration of the contact and cannot be moved/transfered to a new location.

Force Majeure
Extera Limited shall not be liable to the customer for any failure to perform its obligations due to any circumstances beyond its control (including, without limitation, strikes, lockouts, industrial disputes, failure of power supplies, delays caused by British Telecommunications plc or any other person, firm or company, delays caused by any manufacturer of the goods, riots, civil disturbances, war or warlike activity, embargo, fire, explosion, flood or natural causes) and in such event Extera Limited may elect by written notice to cancel any agreement with the customer or elect that the time for performance shall be extended until such time as Extera Limited can reasonably effect performance.

Limit of Liability
Except in respect of death caused by the Company's negligence the Company shall not be liable to the Buyer by reason of any representation or implied warranty condition or other term for any duty at common law or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise) costs expenses or other claims or consequential compensation whatsoever whether caused by the negligence of the Company its employees representatives agents or otherwise which arise out of or in connection with the supply of Goods or the use or resale of such Goods by the Buyer. In any case the Companies liability shall not exceed the original purchase price of the goods.

Law and jurisdiction
The order shall be construed and have effect in all respects in accordance with English law and any disputes arising there from or in connection with these Terms & Conditions and any written special conditions of purchase applicable hereto shall be submitted to the exclusive jurisdiction of the English Courts.

Consequential Loss
Neither party shall be liable to the other for any indirect or consequential loss (including but not limited to loss of goodwill, loss of business, loss of anticipated profits or savings and all other pure economic loss) arising out of or in connection with this Agreement.

Export Control
You acknowledge that product or products may include technology and software which is subject to US and EU export control laws and laws of the country where it is delivered or used: you must abide by all these laws. Product may not be sold, leased or transferred to restricted / embargoed end users or countries or for a user involved in weapons of mass destruction or genocide without the prior consent of the US or competent EU government. You understand and acknowledge that US and EU restrictions vary regularly and depending on Product, therefore you must refer to the current US and EU regulations.

Call Recording
Any call to or from Extera may be recorded for training or quality purposes.

Other sites/links
Extera assumes no responsibility for the content of any other websites to which the Extera website has links.

Disclaimer
Whilst every effort is made to ensure all specifications and prices shown on Extera's web site are as accurate as possible at the time of going to press, neither the Company nor the publishers can be held responsible for any errors or omissions which may occur.

Complaints
You may complain by writing to us using the contact page on our website, we will deal with your complaint by reply within 4 working hours.

Errors and Omissions are excluded.